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Los Angeles, California Unfair Business Practices Attorneys

McKennon Law Group specializes in litigating and resolving business disputes of all types, including but not limited to the following: unfair competition and unfair business practice claims which encompass fraud, misrepresentation, and unconscionable or oppressive acts by businesses against consumers. These acts are prohibited by law in many countries.

Companies cannot engage in unfair business practices. It is illegal to persuade people into any business obligation based on misleading information released on any publication: newspaper, online news sites, and the internet.

We represent and have represented clients involving business torts and contract disputes under the California Unfair Business Practices Act (Business and Professions Code sections 17200 and 17500). The McKennon Law Group handles cases that impact the ability of our business client’s to compete fairly, and the ability of our consumer client’s to make sound choices in the purchase of their products or services.

With over 25 years of experience in litigating and resolving business disputes, we are able to achieve maximum settlements and judgments at trial because of our aggressive advocacy and national reputation as a leading business litigation firm.

If you’ve been a victim of any of the disputes listed above, contact us today and learn how our Los Angeles and Orange County attorneys can help you with your case. We have the knowledge and experience required to successfully represent you.

National Investigation Uncovers Systemic Practice Among Life Insurers Depriving Beneficiaries of $5 Billion!

Four years ago we blogged about Metropolitan Life Insurance Company’s (“MetLife”) inconsistent use of the Social Security Administration’s Death Master File database to deprive beneficiaries of $40 million in life insurance benefits.  See https://mslawllp.com/metlife-pays-40-million-to-settle-allegations-that-it-failed-to-properly-identify-and-pay-life-insur/.  That database, created by the Social Security Administration, is consistently updated with the names and identity of everyone for whom a death certificate is filed in the United States.  The Administration licensed it to life insurance companies so they could easily identify decedents, a necessary part of their business.

Not surprisingly, it turns out that most life insurance insurers are engaged in the same actions.  Until recently, many insurers, just like MetLife had, used the Death Master database for their own economic benefit – to identify deceased annuity holders in order to stop making annuity payments.  But they failed to use the database to identify deceased policyholders in order to pay life insurance benefits.  This has reportedly deprived life insurance beneficiaries of over $5 billion in benefits nationwide!

The life insurance industry’s inconsistent use of the Death Master File was featured in a 60 Minutes segment on April 17, 2016.  It reported that the California Insurance Commissioner headed a national investigation into life insurers’ inconsistent use of the database.  On April 18, 2016, the California Department of Insurance issued a press release about the 60 Minutes program entitled, “200,000 consumers receive $5 billion resulting from Insurance Commissioners’ investigation.”  The press release stated:

SACRAMENTO, Calif. – Last night, 60 Minutes profiled a national investigation of life insurers’ failure to pay life insurance benefits. California Insurance Commissioner Dave Jones is one of the leaders of the national insurance commissioners’ investigation into life insurers’ use of the Social Security Administration’s Death Master File for their business benefit while ignoring information the database contained that would allow life insurers to identity deceased life insurance policyholders whose beneficiaries were owed benefits. 60 Minutes interviewed Commissioner Kevin McCarthy of Florida, one of the five commissioners leading the national investigation.

The investigation led by Commissioner Jones and the other commissioners has resulted in 20 life insurers, representing over almost 70 percent of the market, agreeing to use the Death Master File and match it against their lists of past and current policyholders to determine if a policyholder has died and then to search for the beneficiaries of the policyholder in order to pay benefits. In addition, two insurers were found already in compliance. As a result, over 73 percent of the market is now in compliance.

“The nationwide Death Master File investigation is one of the most important investigative and enforcement efforts ever undertaken by insurance regulators,” said Insurance Commissioner Dave Jones. “Our work investigating insurers’ failure to use the Social Security Administration’s Death Master File and the settlement agreements we have obtained has resulted in over $5 billion in life insurance benefits being paid to over two hundred thousand beneficiaries nationwide. More than $400 million has been paid to California beneficiaries alone.”

Created by the Social Security Administration, the Death Master File is updated with the names and identity of everyone for whom a death certificate is filed in the United States. The Social Security Administration uses the Death Master File to determine when to stop paying social security benefits because someone has died. The Social Security Administration licensed the Death Master File to life insurance companies.

Until recently, many life insurers only used the Death Master File for their own economic benefit to identify deceased annuity holders in order to stop making annuity payments, but the life insurers failed to use the Death Master File to identify deceased policyholders in order to pay life insurance benefits.

Initiated by former Controller and now Treasurer John Chiang and now led by Controller Betty Yee, State Controllers’ offices are undertaking a parallel investigation because life insurance companies also violated state laws that require unclaimed property held by corporations to be turned over to the State Controller so that the Controller can search for the property owners — in this case unpaid life insurance benefits. Then California Controller John Chiang (now Treasurer) initiated the investigation of life insurers’ failure to escheat unclaimed property to the states. State Controllers have also obtained settlement agreements from life insurers requiring them to hand over life insurance benefits to the Controllers where the Death Master File indicates the life insurance policyholder is dead and the life insurer cannot find the beneficiary.

“We urge the remaining life insurers to follow the lead of the 22 companies that are now using the Death Master File database to search their records for deceased life insurance policyholders and to pay their beneficiaries benefits owed,” said Jones. “Until they do so, our investigation and enforcement actions will continue.”

As this press release confirms, insurance commissioners across the country are working diligently to curb the life insurance industry’s apparent deep-seeded practice of manipulating the Death Master File database solely for their own economic benefit and failing to treat their insured’s financial interests equally with their own, as California’s “bad faith” laws require.  The task is daunting.  The 60 Minutes segment reported that Mr. McCarthy, the Florida Insurance Commissioner, said there are 32 insurers who have not conceded they will agree to pay life insurance benefits based upon using the Death Master File database.  Mr. McCarthy reported that Kemper Insurance Company is fighting the hardest against using the database.

It would therefore behoove policyholders and beneficiaries to vigilantly investigate and protect their own life insurance assets.  Many insurers obstinately refuse to do it despite their duty of good faith and fair dealing.  If you believe that a life insurance company failed to pay the benefits you are owed under a life insurance policy, please contact our office for a free consultation.

Would You Believe that an Insurer’s Policy Violates the “Efficient Proximate Cause” Doctrine? Believe it!

A homeowners’ insurance policy does not always mean what it says.  That is, in effect, what the California Court of Appeal recently concluded in Vardanyan v. AMCO Ins. Co., 243 Cal. App. 4th 779 (2015), a case involving the well-established “efficient proximate cause” doctrine.  The insurer’s policy explicitly stated it did not cover property damage caused by collapse of a building unless the collapse was caused “only by” hidden decay, hidden insect damage or a couple other listed perils.  Although the collapse was caused in part by non-listed perils that were excluded by the policy, the Court of Appeal still concluded the loss should be covered if the jury on remand decides one of the listed perils is the most important cause of the loss.  It looked not just to the written contract language, though the claim would have been excluded if it did that, but to public policy as well.  The court held the insurer’s collapse provision “is an unenforceable attempt to contract around the efficient proximate cause doctrine.”

In Vardanyan, Artyun Vardanyan sued his homeowners’ insurer, AMCO Insurance Company, alleging it breached their insurance contract and acted in bad faith by refusing to cover damage to his house when it partially collapsed.  Mr. Vardanyan submitted a claim which resulted in numerous experts investigating what caused the collapse and, ultimately, in AMCO denying the claim.  At trial, “The evidence presented by both sides indicated there were multiple causes of the damage to plaintiff’s house.”  Mr. Vardanyan’s experts testified dry rot, decay, termite damage and water coming from behind the walls caused a bedroom and the living room to collapse (i.e. those floors sunk and were resting on the ground).  AMCO’s experts testified that various sources of moisture—roof leaks, gutters and downspouts that did not channel the water away from the house, a faucet spraying water on the exterior of the house for a significant length of time, a leaking toilet and bathtub, and humidity—contributed to the collapse, along with poor construction, termite damage and decay.

The policy’s basic insuring provision stated it covered Mr. Vardanyan’s house “for risk of direct physical loss . . . except collapse other than as provided in Other Coverage 9 . . ..”  Other Coverage 9, in turn, provided coverage for losses involving collapse of a building or part of a building “caused only by one or more” of a list of specific perils, including hidden decay, hidden insect or vermin damage, or “weight of contents, equipment, animals or people.”  The “general exclusions” section of the policy contained exclusions for water damage, neglect by the insured, inadequate or defective design, workmanship, construction, remodeling, or materials, and inadequate or defective maintenance.  In denying the claim, AMCO reasoned the damage to the home was not covered by many of these policy exclusions.  The evidence at trial showed that both covered perils listed in the Other Coverage 9 collapse provision and non-listed, excluded perils jointly caused the home to partially collapse.

At trial, AMCO’s lawyers requested a special jury instruction based upon the collapse provision’s explicit language.  Namely, AMCO’s proposed jury instruction read in pertinent part, “If you find that the property or a part of the property collapsed, Mr. Vardanyan bears the burden of proving that the collapse was caused only by one or more of the following:  . . . hidden decay; hidden insect or vermin damage; weight of contents, equipment, animals or people; . . . . The insurance policy’s coverage for collapse does not apply if the cause of the collapse involved any cause other than those listed above.”  Mr. Vardanyan, in contrast, requested the form jury instruction that is routinely given in homeowners’ property damage claims where there are multiple causes of the loss, CACI No. 2306, that is, where the “efficient proximate cause” doctrine applies.  That doctrine was developed by California courts decades ago and applies where multiple perils cause a loss, at least one of which is covered by the insurance policy and one of which is not.  The doctrine is that the most important cause of the loss or, stated another way, the predominant cause of the loss, also called the “efficient proximate cause,” dictates whether the loss is covered.  In other words, if two perils caused the loss but the covered peril was its predominant cause, then the loss is covered despite that the excluded peril also contributed to the loss.  Mr. Vardanyan’s proposed instruction followed that doctrine and stated in pertinent part, “You have heard evidence that the claimed loss was caused by a combination of covered and excluded risks under the insurance policy.  When a loss is caused by a combination of covered and excluded risks under the policy, the loss is covered only if the most important or predominant cause is a covered risk.”

The trial court refused Mr. Vardanyan’s jury instruction and concluded AMCO’s instruction should be read since it accurately reflected what the policy’s collapse provision stated.  It decided the jury should be instructed “that plaintiff’s property damage loss was covered by his policy only if it was caused by perils specifically listed in the collapse coverage provision and no others.”  Mr. Vardanyan conceded he could not prevail at trial under AMCO’s instruction because the evidence was clear that both covered perils listed in the policy’s collapse provision and uncovered, excluded perils not listed there jointly caused the loss.  Consequently, the trial court granted AMCO’s motion for a directed verdict, and Mr. Vardanyan appealed.  He contended his jury instruction should have been used because AMCO’s instruction ignored the “efficient proximate cause” doctrine.

The California Court of Appeal agreed with Mr. Vardanyan.  It stated:

We conclude plaintiff’s interpretation of the Other Coverage 9 [collapse] provision is the correct interpretation, consistent with the efficient proximate cause doctrine. A policy cannot extend coverage for a specified peril, then exclude coverage for a loss caused by a combination of the covered peril and an excluded peril, without regard to whether the covered peril was the predominant or efficient proximate cause of the loss. Other Coverage 9 identifies the perils that are covered when the loss involves collapse. If any other peril contributes to the loss, whether the loss is covered or excluded depends upon which peril is the predominant cause of the loss. To the extent the term “caused only by one or more” of the listed perils can be construed to mean the contribution of any unlisted peril, in any way and to any degree, would result in the loss being excluded from coverage, the provision is an unenforceable attempt to contract around the efficient proximate cause doctrine.

The Court of Appeal also sided with the policyholder on the burden of proof.  AMCO’s proposed jury instruction stated it was Mr. Vardanyan’s burden to prove his loss fell within the policy’s collapse provision instead of requiring AMCO to prove that the loss was excluded.  But that instruction reverses the well-established rule that an insurer has the burden to prove an exclusion or other provision that limits coverage applies (once the policyholder first meets its initial burden of showing the loss comes within the policy’s basic insuring provision).  The Court of Appeal reversed the directed verdict in favor of AMCO, remanded the case to the trial court for a new trial, and instructed it to read Mr. Vardanyan’s instruction to the jury instead of AMCO’s.

The Vardanyan case illustrates why it is critical that a homeowner retain an experienced insurance coverage lawyer before battling his insurance company.  While the insurer may quote seemingly insurmountable exclusionary language from its policy, California courts may have interpreted the language differently in favor of policyholders or, as in the case of Vardanyan, held the policy provision is unenforceable because it contravenes well-established California law.

Ninth Circuit Awards McKennon Law Group PC Their Full Attorneys’ Fees and Costs, Without Any Reduction

In April 2015, the United States Court of Appeals for the Ninth Circuit upheld a ruling by District Court Judge Cormac J. Carney awarding a McKennon Law Group PC client his past-due ERISA long-term disability plan benefits, plus interest.  Following that decision, the McKennon Law Group filed a motion for attorneys’ fees and costs, which Sun Life Financial vigorously opposed.  However, the Ninth Circuit rejected every argument that Sun Life made in opposing the motion for fees and costs.  In reviewing the hourly rates charged by the McKennon Law Group and the time spent advocating on behalf of its client in the appeal, the Ninth Circuit determined that both were completely reasonable and appropriate.  Based on this finding, the Ninth Circuit ruled that the McKennon Law Group was entitled to 100% of the attorneys’ fees and costs incurred and applied for on the appeal.

With Discretionary Language Even Barred in Self-Funded ERISA Plans, is This the Death of The Abuse of Discretion Standard of Review In California?

Recently, we explained that District Courts within the state of California, applying California Insurance Code section 10110.6, ruled that, even if an insurance Plan contains language giving discretion to a claim administrator, that language is unenforceable, and de novo is the proper standard of review.  See The Death of the Abuse of Discretion Standard of Review in ERISA Disability Insurance Cases in California. A recent ruling expanded the application of California’s anti-discretionary language statute to self-funded plans, further signaling the end of the abuse of discretion standard of review in California Federal Courts.

In Williby v. Aetna Life Insurance Company, 2015 WL 5145499 (C.D. Cal. August 31, 2015), the plaintiff initiated the lawsuit after Aetna denied her claim for short-term disability (“STD”) benefits.  The facts of the benefits dispute are fairly straightforward, and the District Court eventually ruled that Aetna’s decision to deny the plaintiff’s claim for STD benefits was improper, regardless of the standard of review.  What is unique about the ruling is the District Court’s application of California Insurance Code section 10110.6.

The ERISA Plan in Williby was a self-funded plan.  This means that the employer, not Aetna, was responsible for paying any disability benefits due under the Plan.  Aetna argued that Insurance Code section 10110.6 did not apply to self-funded plans, but only insured plans (where the claims administrator/insurer, not the employer, is responsible for any benefits payable under the Plan).  This argument was based on the language in the statute that bars provisions which “reserve[] discretionary authority to the insurer.”  See Insurance Code section 10110.6(a).  The Court disagreed with Aetna’s interpretation of the statute, instead holding that the California State Legislature intended for the statute to apply, not only to insurance policies, but also insurance contracts.  Specifically, the Court explained:

[P]rovisions that reserve discretionary authority to insurers to determine eligibility for benefits in contracts or policies in effect after January 1, 2012, are void and unenforceable under California Insurance Code § 10110.6.

…

Defendant argues that the insurance code does not apply because (1) the STD benefits are self-funded by Boeing, and (2) Aetna is granted discretion by the Plan, which is not an insurance policy, and thus, not regulated by the insurance code. Several district courts have found, although not in the context of self-funded plans, that Section 10110.6 applies to ERISA plan documents because the statute expressly applies to contracts and insurance policies. A federal court interpreting a state statute gives the language of the statute its “usual, ordinary import,” but if the statute’s wording is ambiguous, it may consider extrinsic evidence of legislative intent. In re First T.D. & Inv., Inc., 253 F.3d 520, 527 (9th Cir. 2001). Section 10110.6 by its plain language applies to any insurance policy, contract, certificate or agreement, and “an ERISA plan is a contract.”Harlick v. Blue Shield of Cal., 686 F.3d 699, 708 (9th Cir. 2012). The statute’s legislative history reinforces its application to employer-sponsored ERISA plans. A report from a June 22, 2011, hearing refers to an opinion letter from the Insurance Commissioner’s counsel that explained: “in group, employer-sponsored disability contracts that are governed by ERISA, the presence of a discretionary clause has the legal effect of limiting judicial review of a denial of benefits to a review for abuse of discretion. . . .[t]his standard of review deprives California insureds of the benefits for which they bargained, access to the protections of the Insurance Code[,] and other protections in California law.” See June 22, 2011, Senate Bill No. 621. The Court finds that the provisions conferring discretionary authority to Aetna are void and unenforceable pursuant to Cal. Ins. Code § 10110.6. Because the Court finds the provisions conferring discretionary authority to Aetna are void and unenforceable, the Court reviews whether Aetna correctly or incorrectly denied benefits de novo. See Firestone, 489 U.S. at 957; see also Abatie, 458 F.3d at 963. (Emphasis added.)

This ruling is further proof that the abuse of discretion standard of review will no longer apply in a vast majority of the ERISA cases filed in Federal Courts in California.

If your claim for short-term disability insurance or long-term disability insurance was denied, you can call (949) 387-9595 for a free consultation with the attorneys of the McKennon Law Group, several of whom previously represented insurance companies, who are exceptionally experienced in handling ERISA short-term and long-term disability insurance litigation.

California Seniors Gain Protection Under Long-Term Care Policies

Long-term care insurance covers long-term personal and custodial care services, including in a variety of settings such as your home, a community organization or other facility. Long-term care insurance policies reimburse policyholders a daily amount (up to a pre-selected limit) for services to assist them with their activities of daily living when they are unable to perform these activities.

Individuals who have these policies do not currently receive periodic notification from their insurer that these benefits are available. Without notification, these individuals and their families can easily lose track of the existence of the benefits, especially if the insured suffers from cognitive impairment. These individuals and families likely end up paying for care despite having this insurance or doing without when, in fact, benefits are available.

Recently, Governor Brown signed Senate Bill 575, authored by Senator Carol Liu. Sponsored by Insurance Commissioner Dave Jones, the new law requires long-term care insurers to provide annual notification of the availability of non-forfeiture benefits and contingent benefits to the insured and the insured’s designated backup contact. This notification will give seniors and their loved ones a clearer understanding of benefits available to them. Here is the press release from the California Department of Insurance:

Seniors gain greater consumer protections under new law

SACRAMENTO, Calif.- New consumer protections were ushered in yesterday when Governor Brown signed Senate Bill 575, authored by Senator Carol Liu. Sponsored by Insurance Commissioner Dave Jones, the new law protects consumers, specifically the elderly and their caregivers by requiring long-term care insurers to provide annual notification of the availability of nonforfeiture benefits and contingent benefits to the insured and the insured’s designated backup contact.

“This notification will give seniors and their loved ones a clearer understanding of benefits available to help finance and provide long-term care,” said Commissioner Jones. “Without notification, individuals and their families can easily lose track of the existence of the benefits and may end up paying for care or missing out on benefits that are available to them. I would like to thank Senator Liu for authoring this important bill.”

Consumers may stop making premium payments because they can no longer afford them. Although the long-term care benefits may still be available to the consumer even after they stop making payments, the benefits may not be utilized by the consumer until years after the policy has lapsed, which is why consumers may forget the benefits are available for use.

SB 575 earned strong bipartisan support in the Legislature and was supported by the Congress of California Seniors, California Advocates for Nursing Home Reform, the California Commission on Aging, California Retired Teachers Association, California Health Advocates, the American Federation of State, County, and Municipal Employees, National Association of Social Workers, and the Arc and United Cerebral Palsy California Collaboration.

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